Cofiser

Case Studies

Ensuring Integrity in C&F Agent Operations for a Leading Paint & Chemical Company
Challenge
The client, a top paint and chemical company, needed a way to streamline controls for their C&F (Carrying & Forwarding) agents across India. There were recurring issues with violations of inviolable control points, compromising the efficiency and integrity of their operations.
Solution
Cofiser conducted a comprehensive audit, identifying and reporting instances of non-compliance. We provided the client’s management with transparent visibility into CFA operations. Through targeted interventions, we progressively ensured that inviolable controls were respected.
Value Delivered
Our work led to 100% compliance with inviolable controls, significantly improving operational integrity and accountability across the client’s national CFA network.
Strengthening Institutional Supply Monitoring for a Leading Pharmaceutical Company
Challenge
A prominent pharma company was facing challenges in validating institutional supplies to ensure accurate fulfillment and adherence to supply agreements across India.
Solution Cofiser deployed a team to conduct on-ground visits to institutions and dealers, rigorously validating supply records and ensuring strict adherence to Standard Operating Procedures (SOPs). Value Delivered Our intervention resulted in 100% compliance with agreed terms, solidifying the company’s relationships with its institutional clients and enhancing its supply chain transparency.
Optimizing Discount/Incentives Monitoring for a Leading Tyre Company
Challenge
The client, a leading tyre manufacturer, needed to effectively disburse discounts and incentives while controlling for potential leakage across its nationwide operations.
Solution
Cofiser reviewed the discount and rebate schemes, implementing a monitoring process to verify timely, accurate payments while securing necessary approvals for any exceptions.
Value Delivered
Our controls and monitoring helped the client achieve up to 20% cost savings by preventing leakages, ensuring funds were disbursed correctly, and reinforcing compliance.
Patient Support Program Monitoring for a Major Pharma Company
Challenge
A top pharmaceutical company was running a Patient Support Program, aiming to implement it effectively without compromising patient privacy and compliance.
Solution
Cofiser conducted a detailed review of onboarding procedures, TAT (Turn-Around Time), documentation, and reverse logistics in the program. Our monitoring ensured that all SOPs were followed, and any non-compliant activities were promptly addressed while maintaining patient confidentiality.
Value Delivered
Our structured monitoring led to 100% compliance with SOPs, helping the client deliver a transparent, ethical patient support program while upholding patient privacy.
Enhancing Efficiency Through End-to-End Outsourcing for a Leading Paint & Chemical Company
Challenge
The client wanted to reduce costs and streamline their accounts process by outsourcing non-core functions, particularly within their supply chain and modern trade departments.
Solution
Cofiser assumed responsibility for Accounts Payable and Accounts Receivable processes, ensuring high-quality and cost-effective outsourcing services.
Value Delivered
Our outsourcing services achieved up to 25% savings in operational costs, allowing the client to focus resources on core business activities and improve financial efficiency.
Monitoring HCP (Healthcare Professional) Events for Compliance for a Top Pharma Company
Challenge
The client, a leading pharmaceutical company, sought to monitor their healthcare professional events (seminars, camps, and conferences) to ensure ethical practices and compliance with branding and presentation standards.
Solution
Our team attended events nationwide to monitor and report key elements, including attendance, event duration, presentations, branding, and overall compliance with standards.
Value Delivered
Our monitoring resulted in up to 25% cost savings, while reinforcing the client’s commitment to ethical practices and value delivery at all HCP events.